IMPORTANT! Here is what you need to know when you have to have a melt-able product and it is just plain hot out!
If you take the these precautions as follows:
- Ship to a valid business address where someone is there to receive the package on the first attempt and get it into a cool room.
- Purchase our ice pack protection, which is offered in the shopping cart page
... and if your candy STILL melts, we will provide a refund for the melted item. We will not reship these items. If you do not take these precautions we cannot assume any risk of melting and cannot issue a refund or product replacement.
To avoid melting on idle delivery trucks over the weekend, melt-able orders will not be shipped when the ETA includes transport over a weekend. If you are unsure of ground transit times please call us at 888-729-1960.
If you have any concerns please contact our Customer Service at (888) 729-1960.
I had a problem with my order & contacted customer service. They got back to me very quickly & resolved my issue immediately. Very nice, very professional. I received my order today & am very pleased with the quick turnaround. Will definitely order from them again.
These pops are awesome, great flavors ,fresh and much cheaper than Amazon, even with the shipping included.lightning fast shipping by groovy candies.great job ,thank you, will definitely be ordering more.