Shipping policy and delivery terms
IMPORTANT - Our goal is to get your candy to you safely.
If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible.
We currently ship to all US addresses ( including Military ) and to Canada.
We expect your order to ship by the next business day (this excludes weekends and holidays). If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment. These other situations may also delay your order:
- Your billing information does not match the credit card as reported to us by your credit card issuer.
- Your shipping address is different than the billing address.
- The delivery address you provided is an apartment.
You must call us to arrange an express Saturday delivery. These are only by special arrangement and the carrier charges an extra fee (currently $15) which you will be billed.
Below are the current ground service transit times from our warehouse in Cleveland, Ohio. Please note these times are from the day shipped, not from when an order is placed. We may delay your shipment is warm weather is a concern. Please call 888-729-1960 is the receipt date for your candy is time sensitive.
When hot weather is upon us, we reserve the right to modify our available shipping methods to make sure you receive your product in good shape. All orders containing meltable items ( generally chocolate, wax and sugar free products ) should choose either next day or 2 day express shipping. You can also help by shipping to a business address if possible. These generally ( but not always ) receive shipments earlier in the day and have someone there to receive the package. If you ship to a residence and the driver determines, in his or her opinion, it is not safe to leave the package, then they won't! And if they do, it may sit in the hot outdoors until retrieved by you! Please let your product sit at room temperature if is has been in hot conditions. This will allow any product that may have gotten soft to return to normal. We may hold an order an wait to ship until the next Monday so it does not sit in a hot truck over a weekend.
Packages are picked up from our warehouse Monday thru Friday, excluding holidays. No orders are shipped out on weekends or holidays. Please remember Saturday and Sunday are not business days, and a Saturday delivery requires that you call us to purchase Saturday Delivery which is offered at an additional charge.( assessed by the carrier - not us.)
PO Boxes and Military addresses:
These are always shipped with the USPS. FedEx and UPS can not deliver to PO Boxes and military addresses.
All other delivery services are divided into 2 types: Ground and Express.
Ground services are as follows:
Home Delivery : Tuesday - Saturday, from 9 a.m. to 8 p.m. If you have a business with a residence at the SAME LOCATION - SAME BULIDING, such as a ranch or farm, dental or medical office, veterinary office, insurance agent, or a repair or retail shop, it is considered HOME DELIVERY. Also, a rectory, convent or parsonage is HOME DELIVERY. If it's a DIFFERENT BUILDING then it is classified as Ground Delivery (business).
Business Delivery: Monday-Friday - by end of business day. This service is for businesses. Some examples other than the normal stand alone business buildings include a building converted from a residence where no one lives, funeral homes, prisons, firehouses, and churches.
Caution: When you're in need of a package on a specific day (a party for Satuday night, an event on the weekend) and you are unsure of the delivery schedule, please call us 888 729 1960.
Express delivery services offered by Fedex are as follows:
Express FedEx Express Saver : By end of the 3rd *business day after ship date.
FedEx 2nd Day: By end of the 2nd *business day after ship date in most areas.
FedEx Standard Overnight: Next *business day delivery after ship date by 3pm to most US addresses.
FedEx Priority Overnight: Next *business day delivery after ship date by 10:30 a.m. most US addresses.
FedEx First Overnight: Next *business day delivery after ship date to major markets as early as 8:00 am, depending on destination ZIP code.
* Saturday, Sunday and Holidays are NOT Business Days.