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How to estimate delivery time

IMPORTANT - Our goal is to get your candy to you safely. If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible. Please note the following important information:

IMPORTANT SHIPPING INFO
We expect your order to ship on Thursday, however we will not ship meltable product if the transit time would have it sitting in a warehouse or on a truck over a weekend. For these shipments we will hold them, and ship them on a Monday, or Tuesday if Monday is a holiday.. If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment.

If you are purchasing meltable items, we strongly suggest you take two precautions:

Purchase the reusable insulated bags that were suggested. We will add non-toxic liquid ice packs at no additional cost.

Choose expedited shipping for your order. This will be either overnight or 2 day air service.

Please provide a valid email address and you will receive a tracking email the evening of the day your order is shipped.

Only EXPRESS delivery service choices placed by 1pm EST are guaranteed to ship the same day, subject to availibility of product, and excluding weekends and holidays.

Delivery times are based on a number of variables, including type of service, commercial vs. residential, and how "rural" your location is.

Also, please take into account that Saturdays, Sundays and holidays are not considered business days.

For a complete description of how shipping times are calculated, along with examples, please view our shipping time and delivery policy by clicking here.

Packages are picked up from our warehouse Monday thru Friday, excluding holidays. No orders are shipped out on weekends or holidays. If you have any concerns about receving your order by a date certain please conatct us at 888-729-1960.

Telephone Hours: 9AM to 5PM EST

Call us toll-free at: 888-729-1960

Fax #: 216-274-9200

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