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International Shipments

IMPORTANT - Our goal is to get your candy to you safely. If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible. Please note the following important information:

IMPORTANT SHIPPING INFO
We expect your order to ship on Wednesday, however we will not ship meltable product if the transit time would have it sitting in a warehouse or on a truck over a weekend. For these shipments we will hold them, and ship them on a Monday, or Tuesday if Monday is a holiday.. If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment.

If you are purchasing meltable items, we strongly suggest you take two precautions:

Purchase the reusable insulated bags that were suggested. We will add non-toxic liquid ice packs at no additional cost.

Choose expedited shipping for your order. This will be either overnight or 2 day air service.

Please provide a valid email address and you will receive a tracking email the evening of the day your order is shipped.

International Shipping with BongoUS.com

Groovy Candies has partnered with BongoUS to offer convenient, fast international delivery from the US. BongoUS is a well-known package and mail forwarding service provider. In addition to fast delivery, benefits include the ability to consolidate orders, receive alerts and calculate the total cost of a shipment to your country, including Duties, Taxes and Shipping Costs.

Bongo ships from the US and EU to over 220 countries and territories around the world. Click here for a full list of destinations, transit times, and a list of prohibited and restricted commodities to your country. Their customer service department is ready to help with your questions via phone, email or live chat.

The BongoUS web site contains a numer of very helpful and explanatory videos on how their service works.

Learn how to get your US address and get started today!

Telephone Hours: 9AM to 5PM EST

Call us toll-free at: 888-729-1960

Fax #: 216-274-9200

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