Groovy Candies accepted payment methods
IMPORTANT - Our goal is to get your candy to you safely. If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible. Please note the following important information:
IMPORTANT SHIPPING INFO
We expect your order to ship on Wednesday, however we will not ship meltable product if the transit time would have it sitting in a warehouse or on a truck over a weekend. For these shipments we will hold them, and ship them on a Monday, or Tuesday if Monday is a holiday.. If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment.
If you are purchasing meltable items, we strongly suggest you take two precautions:
Sugar Memories accepts the following forms of payment:
After you have placed and paid for an order with us, you will have the option of shipping subsequent orders C.O.D. If you would like to do this, either note this in the order instruction box when checking out, or call us. A money order or bank check in $US is the only acceptable form of payment. The delivery company charges from $7.50 to $15.00 for this service, and we will add this amount to your order total.
Sugar Memories account
Our account terms are net 30 and are subject to credit approval. Please provide us with company background information, a bank reference, three current trade references and a valid credit card. For your first few orders, we will "capture" the amount of your order on the credit card. Capturing the amount means we "secure the dollar amount" but we do not charge the credit card. Once we receive your payment, we then void the captured amount.
Please contact us with questions...
Email by clicking here
Sugar Memories LLC 7480 Brookpark Road Cleveland, Ohio 44129
Toll free in the continental US 888-729-1960 phone 216-472-0206