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Product weight, size and color

IMPORTANT - Our goal is to get your candy to you safely. If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible. Please note the following important information:

IMPORTANT SHIPPING INFO
We expect your order to ship on Thursday, however we will not ship meltable product if the transit time would have it sitting in a warehouse or on a truck over a weekend. For these shipments we will hold them, and ship them on a Monday, or Tuesday if Monday is a holiday.. If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment.

If you are purchasing meltable items, we strongly suggest you take two precautions:

Purchase the reusable insulated bags that were suggested. We will add non-toxic liquid ice packs at no additional cost.

Choose expedited shipping for your order. This will be either overnight or 2 day air service.

Please provide a valid email address and you will receive a tracking email the evening of the day your order is shipped.

In addition to the product name, price and stock #, each product page will provide you with other data our customers have indicated is important.

Please note that many times product color and packaging will vary.

This may be because the manufacturer has made a change and we have not yet updated the picture, and it can also be due to variations in different computer monitors.

If exact color is critical to your purchase please call us.

Manufacturers frequently change what is in their assortments, and we can not always keep pictures current.

Please note that for all bulk products the number of pieces is an estimate based on manufacturer data. The weight will always be correct but the number of pieces may vary.

For many products, images include the product and what we call a "Ruler shot". To see these mouse over the respective thumbnails over the product.

We are happy to assist you with any special needs, figuring how much of an item will fit in a certain size container, and those types of questions.

You can contact us via...

Email by clicking here

Mail
Sugar Memories LLC

7480 Brookpark Road

Cleveland, Ohio 44129

Telephone
Toll free in the continental US 888-729-1960

Phone 216-472-0206
Fax 216-274-9200

Telephone Hours: 9AM to 5PM EST

Call us toll-free at: 888-729-1960

Fax #: 216-274-9200

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