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What if my package is lost?


Your complete satisfaction is our goal.

If the shipping company (FedEx, USPS, UPS, etc.) has lost or misplaced your package, we will assist you in every way possible to retrieve it. We work closely with the claims department, and will keep you posted as to the status. If you believe your package has been stolen, we will assist you in filing a claim with the shipper. If the package is delivered to the incorrect address due to our mistake, we will issue a call tag and have it delivered to the correct address as soon as possible.  If delivered to an incorrect address due to your mistake, we will assist you just the same, however the shipper may assess an address correction fee and you will be billed for that.  

Please track your package, as many are left without signature. You need to notify us as quickly as possible if you feel a package is lost or stolen, and in all circumstances within one week.  The sooner we can contact the driver the better chance we have to recover the package.  

Please call us with questions and concerns at 888-729-1960 or email us by clicking here. 


Please note that FedEx now gives you the ability to closely manage and monitor the shipments coming to you.
Simply sign up for their Delivery Manager! It is free to enroll. You will then have the ability to : FedEx Delivery Manager

To learn more and sign up please click here:

FedEx Delivery Manager

Telephone Hours: 9AM to 5PM EST Call us toll-free at: 888-729-1960 Fax #: 216-274-9200
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