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Shipping information for Groovycandies.com online candy store


IMPORTANT - Our goal is to get your candy to you safely. If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible.

We currently ship to all US addresses ( including Military ) and to Canada.

Please note the following important information:

IMPORTANT SHIPPING INFO
We expect your order to ship on Thursday. If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment.

These other situations may also delay your order:
  • Your billing information does not match the credit card as reported to us by your credit card issuer.
  • Your shipping address is different than the billing address.
  • The delivery address you provided is an apartment.


Saturday delivery only by special arrangement and extra fee ( as charged by Fedex ).

You must call us to arrange a Saturday delivery


If the delivery date of your order is important, please call us at 888-729-1960. There are many factors out of our control that can impair transit time.

Packages are picked up from our warehouse Monday thru Friday, excluding holidays. No orders are shipped out on weekends or holidays.
 
If your address has an Apt #, Unit #, Lot # etc be sure to include that. Also include any information that will assist the carrier in providing an accurate and timely delivery.

Again, when weather is hot, we always suggest you use an express method of shipping for all orders containing melt-able items ( generally chocolate, wax and sugar free products ), and overnight or 2 day air service, as the non-toxic ice packs we use do not offer any protection after 2 days. You can also help by shipping to a business address if possible. These generally ( but not always ) receive shipments earlier in the day and have someone there to receive the package. You may also ship to a FedEx/Kinko's location if there is one near you, but this would require you then go and pick up the package. If you ship to a residence and the FedEx driver determines, in his or her opinion, it is not safe to leave the package, then they won't! And if they do, it may sit in the hot outdoors until retrieved by you! Please let your product sit at room temperature if is has been in hot conditions. This will allow any product that may have gotten soft to return to normal.

Please remember Saturday and Sunday are not business days, and a Saturday delivery to a business via any delivery method, or to a home with an express delivery method, requires that you call us to purchase Saturday Delivery which is offered by FedEx at an additional charge.
 
Groovy Candies is not responsible for lost or stolen goods once they are shipped. GroovyCandies will not honor any claims for lost or stolen items once they are shipped and have been confirmed delivered by FedEx, UPS and/or the United States Post Office. We hope the information below will answer your shipping questions. If you do not find what you need please email us by clicking here 24 hours a day 7 days a week, or call us at 888.729.1960 (toll free in the continental US) or at 216.472.0206.

For our friends in Canada, we have non-resident importer status! This means faster and less expensive delivery for you. For complete details click here.

Please note that FedEx now gives you the ability to closely manage and monitor the shipments coming to you.

Simply sign up for their Delivery Manager! It is free to enroll. You will then have the ability to : FedEx Delivery Manager

To learn more and sign up please click here:

FedEx Delivery Manager




Frequently asked shipping questions
Telephone Hours: 9AM to 5PM EST Call us toll-free at: 888-729-1960 Fax #: 216-274-9200
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