IMPORTANT - Our goal is to get your candy to you safely. If you place an order by 1PM Eastern time and select Fedex Overnight or 2nd Day Air service we will attempt to ship your order that day. This is subject to the availability of product, and excludes all weekends and holidays. If an item you ordered is out of stock we will contact you by phone, email or both. All orders will be processed as soon as possible. Please note the following important information:
IMPORTANT SHIPPING INFO
We expect your order to ship on Friday, however we will not ship meltable product if the transit time would have it sitting in a warehouse or on a truck over a weekend. For these shipments we will hold them, and ship them on a Monday, or Tuesday if Monday is a holiday.. If you are ordering meltable products and the delivery date is time sensitive please call us at 888-729-1960 to make arrangements. If we are out of stock of any items we will contact you via email or telephone before we ship your order. Please be sure to include any special delivery instructions that will assist the delivery process, especially if you are shipping to an apartment.
If you are purchasing meltable items, we strongly suggest you take two precautions:
Packages are picked up from our warehouse Monday thru Friday, excluding holidays. No orders are shipped out on weekends or holidays.
If your address has an Apt #, Unit #, Lot # etc be sure to include that. Also include any information that will assist the carrier in providing an accurate and timely delivery.
Again, when weather is hot, we always suggest you use an express method of shipping for all orders containing melt-able items ( generally chocolate, wax and sugar free products ), and overnight or 2 day air service, as the non-toxic ice packs we use do not offer any protection after 2 days. You can also help by shipping to a business address if possible. These generally ( but not always ) receive shipments earlier in the day and have someone there to receive the package. You may also ship to a FedEx/Kinko's location if there is one near you, but this would require you then go and pick up the package. If you ship to a residence and the FedEx driver determines, in his or her opinion, it is not safe to leave the package, then they won't! And if they do, it may sit in the hot outdoors until retrieved by you! Please let your product sit at room temperature if is has been in hot conditions. This will allow any product that may have gotten soft to return to normal.
Please remember Saturday and Sunday are not business days, and a Saturday delivery to a business via any delivery method, or to a home with an express delivery method, requires that you call us to purchase Saturday Delivery which is offered by FedEx at an additional charge.
For our friends in Canada, we have non-resident importer status! This means faster and less expensive delivery for you. For complete details click here.
Frequently asked shipping questions