What if my shipment is lost?
Your complete satisfaction is our goal. If the shipping company (FedEx, USPS, UPS, etc.) has lost or misplaced your package, we will assist you in every way possible to retrieve it. We work closely with the claims department, and will keep you posted as to the status. If you believe your package has been stolen, we will assist you in filing a claim with the shipper. If the package is delivered to the incorrect address due to our mistake, we will issue a call tag and have it delivered to the correct address as soon as possible. If delivered to an incorrect address due to your mistake, we will assist you just the same, however the shipper may assess an address correction fee and you will be billed for that.
Please track your package, as many are left without signature. You need to notify us as quickly as possible if you feel a package is lost or stolen, and in all circumstances within one week. The sooner we can contact the driver the better chance we have to recover the package.
Our customer center allows you to view all of your orders, and manage your billing and shipping settings.
Simply click here to login.
While you can track your orders from within your account center, we will also email you a tracking number when your order has shipped. We currently offer both Fedex and the USPS as options for shipping. In some cases we are able to ship with your Fedex or UPS account number. If you wish to have us do that, call us at 888-729-1960 to provide your account number and information.
Please note that FedEx now gives you the ability to closely manage and monitor the shipments coming to you. Simply sign up for their Delivery Manager! It is free to enroll. You will then have the ability to :
To learn more and sign up please click below: